Frequently Asked Questions

What is included in my subscription?

IMPORTANT: SUBSCRIPTIONS ARE INTENDED TO BE BY COMPANY, NOT INDIVIDUAL USERS. YOU CAN CREATE ONE ACCOUNT FOR ALL YOUR EMPLOYEES TO USE.


Your MONTHLY subscription includes:

  • Access to our library of full-length videos for every functional area of your business

  • Access to our library of related reference documents

Your QUARTERLY subscription includes:

  • Access to our library of full-length videos for every functional area of your business

  • Access to our library of related reference documents

  • Access to our NEW Microlearning Video Library, which are short instruction videos (e.g. how to enter a cash receipt, how to enter a manual journal entry, how to use the TrulinX dashboard, etc.)

Your ANNUAL subscription includes:

  • Access to our library of full length videos for every functional area of your business

  • Access to our library of related reference documents

    PLUS!

  • Access to our NEW Microlearning Video Library, which are short instruction videos (e.g. how to enter a cash receipt, how to enter a manual journal entry, how to use the TrulinX dashboard, etc.)

  • Membership to the Tribute University Monthly Support Teams Meeting, which will host meetings on various support topics with TrulinX experts

  • A standing 15% discount on our Business Efficiency services in the Professional Services Catalog

  • Exclusive invites to webinars on a variety topics from our TrulinX team and our partners

  • Exclusive invites to regular live training events throughout the year


How often is content updated?

We have a regular cadence of updating video content, and adding NEW videos to add value to your subscription, so keep checking back! Check out the "What's New" section to see when new or updated videos get added.

Can I rent videos a la carte or video bundles instead?

Yes. Go to our Catalog at the top of this page, and click on the video of your choice. You will be given an option for a 30-day rental, or to rent the entire related suite for 90 days.

Do you have role-based training?

Yes, check out our bundles! They are categorized by role and contain all the videos and reference documents your employees need to get started or fill in gaps in their knowledge.

Is there a free trial?

We invite you to explore our Free-mium content section to get a sampling before you subscribe. You can also see the full catalog of offerings on the site to get an idea of the valuable training content you will receive. NO REFUNDS will be issued after you commit to subscribing (although you can cancel at any time to stop the next billing from occurring), so please review the site carefully, or opt for a single video rental or a shorter subscription period to do a test run.

Can I cancel at anytime?

To cancel, go to your account at the top right, click Dashboard, then click Purchases. There will be an option to cancel there. You will continue to have access to your membership until the final day of your billing term. Cancelling does not refund your purchase.

What if I want Live instruction also?

Your yearly subscription includes invites to live training events on various topics. If you need something more immediate or customized, contact our Manager of Training & Development julie.irvin@tribute.com

I need more help

Please send us an email with your questions julie.irvin@tribute.com